Return and Refund Policy

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 Traverse Travel Agency strives to provide excellent service to all our customers. We understand that sometimes plans change, and you may need to cancel or modify your travel bookings. This Return and Refund Policy outlines our procedures for cancellations, refunds, and changes to bookings.

Cancellation Policy:

1. Flight Bookings: The cancellation policy for flight bookings varies depending on the airline and fare rules. In most cases, non-refundable tickets are not eligible for refunds, while partially refundable or fully refundable tickets may be subject to a cancellation fee. We will inform you of the cancellation policy at the time of booking.
2. Hotel Reservations: Hotel cancellation policies also vary by property and rate type. Some hotels offer free cancellation up to a certain date before check-in, while others may impose a cancellation fee. We will provide you with the cancellation policy for your specific hotel reservation at the time of booking.
3. Tour Packages and Activities: The cancellation policy for tour packages, activities, and other travel services may vary depending on the supplier's terms and conditions. We will communicate the cancellation policy to you before confirming your booking.

Refund Policy:

1. Flight Bookings: If you are eligible for a refund according to the airline's fare rules, we will process the refund on your behalf as soon as possible. Please note that refund processing times may vary depending on the airline and payment method used for the booking.
2. Hotel Reservations: If you cancel a hotel reservation within the property's specified cancellation period and are eligible for a refund, we will process the refund according to the hotel's refund policy. Refunds for hotel reservations are typically credited back to the original form of payment.
3. Tour Packages and Activities: Refund policies for tour packages, activities, and other travel services are determined by the supplier. We will assist you in processing any eligible refunds according to the supplier's terms and conditions.

Change Policy:

If you need to make changes to your booking, such as modifying travel dates, updating passenger information, or making other amendments, please contact us as soon as possible. Changes may be subject to additional fees or penalties imposed by the suppliers, and we will inform you of any associated costs before proceeding with the changes.

Contact Us:

If you have any questions or need assistance with cancellations, refunds, or changes to your booking, please contact us at traversetravelagency@gmail.com Our customer service team is available to assist you during regular business hours.

Effective Date: January 1, 2024

This Return and Refund Policy is effective as of the date indicated above and applies to all bookings made through Traverse ravel Agency. We reserve the right to update or modify this policy at any time without prior notice.